Frequently Asked Questions
Everything you need to know about making your house a home.
What is the typical shipping timeframe for furniture items?
Standard shipping for furniture and large home decor items typically takes 7-14 business days. Smaller accessories are usually delivered within 3-5 business days.
What is your return policy for home decor?
We offer a 30-day return window for most items. Products must be in their original packaging and unassembled condition to qualify for a full refund.
Do you offer white-glove delivery and assembly services?
Yes, white-glove delivery is available for an additional fee at checkout. This includes room-of-choice delivery, professional assembly, and removal of all packaging materials.
How can I track my Nutshell Stores order?
Once your order ships, you will receive an email with a tracking number and a link to our logistics portal where you can monitor your shipment's progress in real-time.
Are your wood products sustainably sourced?
At Nutshell Stores, we prioritize sustainability. Over 80% of our wooden furniture collection is crafted from FSC-certified timber or reclaimed materials.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger home purchases.